MATC-Alliance’s Features include:
- Advanced technology, call monitoring and reporting
- Highly skilled professional agents
- Dynamic and laser-focused scripted messaging
- Ability to receive calls via voice, text or email
- Ability to use your URL or ours
- Usage of remote or in-house databases
- Instantaneous email responses for emergencies and customer response
MATC-Alliance exceeds expectations for call center service excellence.
MATC-Alliance’s Client benefit include:
- Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media
- 24/7 and 365 days a year in the continental US
- Robust and detailed Reports and Analytics
- Full control over your information and data
- Size and scalability as you need
- Access to the latest Call Center technology with zero investment
MATC-Alliance’s Customer Services include:
- Marketing solutions
- Directing and delivering information
- Providing responses for order taking and processing
- Answering FAQs
- Helping clients use websites and connect to business services
- Understanding transportation logistics and giving directions
- Providing product or service information
- Handling store or office complaints
- Offering technical support
- Issuing credits and refunds
- Assisting with retail promotions
- Reporting a quiz answer score and contest information
- Gathering information for insurance claims
- Responding to emails immediately
Here’s why our business clients chose MATC-Alliance over the competition:
- Local, fast and responsive
- Campaigns can be ramped up and down as needed anytime
- Our technology guarantees callers (on any media) get an immediate response
- We back what we do with SLAs and guarantees
- We reduce your costs and can bring in additional revenue
- Our agents are specialized and allocated to campaigns based on their skills
- We give unprecedented access to the Call Center, you can be as close to the action as you like, even if you’re three states away