MATC-Alliance understands no one wants to call into a Call Center. It shouldn’t take seven steps to get to a real human. That’s why our approach aligns the latest in Call Center technology with highly trained, long-term agents to produce the best customer experience and represent you and your brand with the utmost fidelity. We ensure your customer talks to someone within seconds, we respond to chats in moments and we record how many interactions are solved in a single call. Doesn’t than sound like how you’d like to be treated?
We Speak your brand
To your customers we sound just like you do
All the cost benefits of outsourcing within the domestic US
Our Call Centers are located in the US but our costs beat going offshore
State-of-the-Industry Call Center Services
Uninterrupted service since 1987 ensures you always get the best guidance
MATC-Alliance Call Centers are:
Based in the US Responsive Creative HIPPA Certified Dynamic Friendly Available Capable
We guarantee accuracy and efficient call handling. Each message contains the exact information you require to convey to the caller. All contact information is programmed into the script, so it is automatic and time is not wasted researching phone numbers. Our state of the art equipment and software delivers efficient and effective call center accuracy. We invest in technology to stay one step ahead.
For expert call center solutions, you can trust MATC-Alliance.
Why MATC-Alliance?
Located domestically on mainland USA
All the benefit of an offshore Call Center except not offshore. Based in the continental US we can reach anywhere but we are at home right here.
Guaranteed to be Cost Effective
We know we can offer cost efficiencies for any size organization. For example, we are consistently at least 50% more effective than starting a Call Center in-house. We also offer programs which compete effectively with the offshore centers.
Flexible and
Creative
Your program is 100% branded and customized to you and your customers’s needs. Scale up, cut back as business demands. You only pay for what you use.
Frequently Asked Questions
Some of our services include
- Marketing research, including reporting
- Directing and delivering information
- Providing responses for order taking and processing
- Answering FAQs
- Helping clients use websites and connect to business services
Some of our benefits
- Calls are recorded allowing you to listen remotely via secure internet any time
- Order-taking and messaging expertise
- Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media
- 24/7 and 365 days a year in the continental US
- Robust and detailed Reports and Analytics
- Full control over your information and data
- Size and scalability as you need
- Access to the latest Call Center technology with zero investment
- Accounts receivable and receipts
You can contact us via phone at: 609-681-5814
or via email at: contact@matcgroup.com
Send us a message below in the form as well.
Get in touch
Location
53 Knightsbridge Rd,
STE 216,
Piscataway, NJ 08854.
Contact Us
Email : info@matc-alliance.com
Our Hours
MON-FRI 09:00 – 17:00
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