Outsourcing your Inbound Customer Contacts is more
cost-effective than you think.
Inbound Call Centers respond to your customers and prospects exactly the second they need it. If you miss it the moment is gone, and the opportunity lost. But if you catch it, wonderful things can happen.
MATC-Alliance talks to your customers in the way you would using your words and key-phrases. Your customers will be delighted by the response and know that their business matters to you.
And it is not a costly matter, we have programs to fit your budget, come and talk to us.
Plans for every budget
Contact Centers need to be extraordinarily responsive when they are needed, but their nature is such that there are times when there is no incoming requests. When it comes to pricing, MATC-Alliance has a different approach; Look for plans which have a pay-as-you-go element. Come to us with a budget and we will work with you.
High End Technology
One of the biggest advantages for our customers is they get the very latest in Contact Center technology without the investment or the complex set up. MATC-Alliance employs the names you know in the centers, no home bound agents using their cell phones to make calls – our centers are well equipped to meet your needs.
- In bound support by any means you wish – call, email, chat or any combination
- 24/7 on all service types
- All agents based in the US for native language comprehension and high-quality customer service
- Support for any hours; peak-times, overflow, business hours from East-to-West coast or 24/7
- Full reports and analytics on all interactions