Advanced technology, call monitoring and reporting
Highly skilled professional agents
Dynamic and laser-focused scripted messaging
Ability to receive calls via voice, text or email
Ability to use your URL or ours
Usage of remote or in-house databases
Instantaneous email responses for emergencies and customer response
MATC-Alliance exceeds expectations for call center service excellence.
Guaranteed
Customized
Protection
We guarantee your calls will be handled efficiently and accurately. MATC has the latest technology, highly skilled agents and the programs to stand by our word 100%.
Your customers will feel like they are talking to you. We build your brand and we increase your customer satisfaction.
How can we be so sure? We back our promises with comprehensive Service Level Agreement, Our Call Center is never down and we are never understaffed. We have your back.
Benefits
Services
Competition
Benefits
MATC-Alliance’s Client benefit include:
Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media
24/7 and 365 days a year in the continental US
Robust and detailed Reports and Analytics
Full control over your information and data
Size and scalability as you need
Access to the latest Call Center technology with zero investment
Services
MATC-Alliance’s Customer Services include:
Marketing solutions
Directing and delivering information
Providing responses for order taking and processing
Answering FAQs
Helping clients use websites and connect to business services
Understanding transportation logistics and giving directions
Providing product or service information
Handling store or office complaints
Offering technical support
Issuing credits and refunds
Assisting with retail promotions
Reporting a quiz answer score and contest information
Gathering information for insurance claims
Responding to emails immediately
Competition
Here’s why our business clients chose MATC-Alliance over the competition:
Local, fast and responsive
Campaigns can be ramped up and down as needed anytime
Our technology guarantees callers (on any media) get an immediate response
We back what we do with SLAs and guarantees
We reduce your costs and can bring in additional revenue
Our agents are specialized and allocated to campaigns based on their skills
We give unprecedented access to the Call Center, you can be as close to the action as you like, even if you’re three states away